Overview
To meet customers’ expectations of understanding the assets they had in their environments, Syntric Pty Ltd (“Syntric”) knew they needed to find a solution because their existing approach to asset management of using manual scans with freely-available tools wouldn’t adequately support this need at scale. They discovered runZero by happenstance and have since benefited from runZero’s unique ability to successfully navigate through their customers’ complex OT environments. Leveraging runZero to gain an in-depth understanding of the assets on their customers’ networks has enabled Syntric to provide their customers with actionable insights to empower them to be more proactive in their cyber asset hygiene and overall cyber security.
Favorable Outcomes
How runZero helped Syntric:
Hours saved per week
Syntric has saved over 20 hours a week in time and effort from reduced manual labour required with their previous tool.
Headcount savings
Increased team efficiency has enabled Syntric to keep overhead low and avoid the need of bringing on more headcount.
Cost savings
By eliminating the need for outside auditors, they have been able to save their customers money and time.
OT discovery
Syntric's complex and fragile OT environments can be safely discovered using runZero.
Problem
Syntric is a leading provider of property technology (PropTech) services focused on operational technology (OT) for the commercial, retail, high-end residential, and industrial sectors. Their customers were starting to express interest in understanding the assets they had in their environments to be able to more proactively manage their asset life cycles. Syntric knew they needed to find a solution to support this request because their existing approach of using manual scans with freely-available tools wouldn’t adequately support this need at scale.
Solution
The team at Syntric came across runZero by happenstance, started using it as an internal troubleshooting tool and instantly saw the value in the data. Syntric has since benefited from runZero’s unique ability to successfully navigate through their customers’ complex OT environments. This in-depth understanding of the assets on their customers’ networks has enabled Syntric to provide their customers with this actionable information to empower them to be more proactive in their cyber asset hygiene and overall security.
Outcomes
Utilizing runZero has reduced a lot of the manual labour and tweaking work that was required with running manual scans, which has helped them save over 20 hours a week of manual effort and time, a truly valuable benefit when they have hundreds of customers to support. Incorporating runZero into their workflow has empowered Syntric to operate more efficiently and effectively, which eliminated the need to hire additional headcount. runZero has also saved money for Syntric’s customers, because they don’t have to bring in outside auditors to comprehend their networks.
Why runZero?
"We’re a massive supporter. We’ve never had a problem with runZero, which is just unheard of now-a-days. The fact that you have such an advanced product that does so much and doesn’t break is fantastic. I’ve never had to worry about it. It just works." - Cameron Exley | Head of Technology Commercialisation | Syntric Pty Ltd
